BASF Customer Care Revenue Support Analyst in Charlotte, North Carolina

At BASF , we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future!

Where the Chemistry Happens…

We are currently seeking a Customer Care Pricing Revenue Support Analyst in one of our Customer Care hub locations (Charlotte, NC, Wyandotte, MI, Florham Park, NJ).

The Customer Care Revenue Support Analyst will ensure customer payment difference reconciliation, consignment invoicing management, tax exemption compliance audit support, distributor rebate processing, and all Revenue Support-related tasks are carried out efficiently while ensuring that failure modes causing invoicing errors are identified and corrected. Revenue Support Analysts interface with CCRs, business personnel, and various functional areas to develop solutions to prevent invoicing errors from reoccurring.

Customer Care Revenue Support Analyst (1702545)

Formula for Success: You Will…

Accounts receivable payment difference reconciliation and root cause correction

  • Identify, investigate, and reconcile customer payment differences within timeframes established in Revenue Support Analyst core responsibilities.

  • Perform root cause analysis to determine failure modes associated with each discrepancy.

  • Interface with customers, CCRs, and business personnel to develop controls to prevent the errors from reoccurring.

  • Liaise with appropriate parties to ensure failure mode controls are coordinated and prioritized for the businesses and are rolled out in an organized fashion.

Consignment invoicing and reconciliation

  • Invoice customers accurately and on time for their reported consumption of consignment inventory.

  • Perform inventory reconciliations every billing period to ensure customer-reported inventory aligns with BASF recorded inventory.

  • Provide aging reports as needed.

Tax compliance and audit support

  • Provide support on tax exemption compliance to Customer Care and business units as needed.

  • Identify when BASF is out of compliance and work with CCRs and customers to resolve the issue.

  • Collect missing tax exempt certificates from customers.

  • Manage Revenue Support Tax e-mail queue.

Distributor rebate processing

  • Ensure timely and accurate rebate credits are issued to distributors each month.

Create Your Own Chemistry: What We Offer You…

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Ingredients for Success: What We Look for in You…

  • Bachelor’s degree with at least 3 years of experience in a customer service, financial, or business unit position, OR 7 years of experience in a customer service, financial, or business unit position in lieu of degree, ideally within the chemical industry.

  • Strong SAP knowledge.

  • Previous order management experience or demonstrated proficiency in pricing, process improvement, and team participation.

  • Superior problem-solving and analytical skills.

  • Self-motivated; able to set priorities and make independent decisions.

  • Strong computer skills including Microsoft Word, Excel, and PowerPoint.

Job: HRES - Human Resources

Organization: G-FSI-Global IT Delivery

Title: Customer Care Revenue Support Analyst

Location: NC-Charlotte

Requisition ID: 1702545

Other Locations: US-MI-Wyandotte, US-NJ-Florham Park