BASF Operational Vendor Management Analyst - Florham Park, NJ in Florham Park, New Jersey
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future!
Where the Chemistry Happens…
The Operational Vendor Management team is a global organization with regional team members who focus on the BASF internal business partners within each region. The overall team is globally managed and steered to manage vendors using similar tracking systems and reporting tools, which are also used to steer vendors.
Operational Vendor Management Analyst (1702527) – Florham Park, NJ
The Operational Vendor Management team manages and steers IT Vendors for PC Workplace and Printing support. We are seeking to expand the team in North America (NA) to ensure proper support is provided for all our NA internal business partners
Formula for Success: You Will…
Assist in managing multiple IT Vendors in the NA Region, and participate in weekly meetings for Workplace, Printing, Procurement, Asset Disposal, and other IT vendors.
Present status and progress on tasks, projects, and action items during global team meetings.
Inform and work with vendor management when changes to BASF Policies and Procedures impact their Standard Operating Procedures.
Review and audit vendor tickets for compliance, and approve/reject business exceptions.
Communicate and lead BASF PC User major and minor incidents and drive them to resolution, using excellent and clear customer service skills with both the PC user and the BASF IT resolver.
Create Your Own Chemistry: What We Offer You…
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
Ingredients for Success: What We Look for in You…
Bachelor’s degree required with 1-3 years of experience in various areas of IT PC Workplace and PC peripherals, Printer, and PC desktop software support.
Prior experience in managing outsourced vendors is a plus.
Able to effectively manage vendor and group tasks to insure BASF Key Performance Indicators and customer service levels are met.
Working knowledge of basic project management, process analysis, process improvement, and change management methodologies, combined with logical and process-oriented problem-solving skills.
Excellent customer support and communications capabilities.
Able to multitask while maintaining a high attention to detail in a fast-paced, fluid environment.
Strong written and verbal communications skills; intrinsic curiosity and self-motivation.
Able to travel up to 5% of the time.
Job: ITSE - Information Technology & Services
Organization: G-FSI-Global IT Delivery
Title: Operational Vendor Management Analyst - Florham Park, NJ
Location: NJ-Florham Park
Requisition ID: 1702527