Job Information
BASF Officer Customer Care (m/f/d) in Ludwigshafen, Germany
Officer Customer Care (m/f/d)
LOCATION
COMPANY
JOB FIELD
JOB CONDITIONS
JOB ID
LOCATION
COMPANY
JOB FIELD
JOB CONDITIONS
JOB ID
We're glad you're here and interested in our "Battery Materials and Catalysts" division! We are working with a lot of passion making electromobility a reality. In addition to the development and production of high-performance cathode materials, a sustainable value chain is also important to us. The recycling process is therefore an essential component for us and thus closes the circle in battery production. Get electrified and join us as we set milestones together!
RESPONSIBILITIES
Our Base Metals Services unit develops a complete cycle for the recycling of base metals and batteries, which is a key component of a sustainable battery business. The company plans rapid growth and significant investments in the coming years.
As Officer Customer Care you manage customer accounts including Non Conformance Management where you create evaluated NCM cases in SAP, find solutions for customer care NCM and make proposals to solve problems with interfaces.
Furthermore, you are responsible for the onboarding of customers and you are Key user for Customer Care tools.
Setting up billing terms and master data, communicating metal contents and processing payments for the recycled materials delivered are part of your tasks including supporting the process and SAP setup and execution of order processing.
Additionally, you setup internal performance reports and KPI´s as well as customized customer reporting requests in Excel, you craft messages as needed via PowerPoint and propose actions to improve KPI´s such as the response rate.
You handle all daily transactional work needed to support accounts, apply the correct terms to the lots and monitor upcoming settlement dates as well as provide administrative support to the business management and sales team.
Lastly, you maintain internal relationships with Supply Chain, Sales, Business Management, Distribution/Logistics and Procurement as well as build personal relationships with external third parties.
QUALIFICATIONS
completed commercial education or Bachelor's degree in Economics or a related field of study along with first practicalexperience
profound knowledge in the field of supply chain
familiar with standard IT applications such as MS-Office as well as customer-oriented working style
convincing and secure communication in English and French aswell as good German and Spanish skills
BENEFITS
Attractive salary in accordance with the collective agreement for the chemical industry plus collectively agreed allowances and shift bonuses, annual performance according to collective agreements and holiday pay
Tariff future amount
Company-financed supplementary long-term care insurance
Fitness and health studio, medical center with numerous offers for your health
Inspiring networks for the development and implementation of own ideas (e.g. Women in Business)
Deutschlandticket as a discounted job ticket, availability of e-charging stations for private vehicles
ABOUT US
Do you have any questions about the application process or the position? Please reach out to: Bekim Krasniqi (Talent Aquisition), bekim.krasniqi@basf.com, Tel.:+49 30 2005-56136
First information about our application process can be found here: http://on.basf.com/applicationprocess.
BASF SE, located in Ludwigshafen am Rhein, is the corporate headquarters of the BASF Group and part of the Rhine-Neckar Metropolitan Region. BASF stands for competence in chemistry since 1865 and is represented today in the world's major consumer markets, with a wide range of products. As the largest employer in the region, BASF SE offers multiple career opportunities for students, university graduates and professionals providing also training in over 30 professions. Leisure, sports, culture and a good infrastructure characterize the Rhine-Neckar Metropolitan Region, in which BASF is also involved with numerous activities. Learn more about BASF SE at on.basf.com/BASFSE_LU
At BASF, the chemistry is right.
Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
Auniquetotal offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.
About BASF
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Contact us
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Please note that we do not return paper applications including folders. Please submit copies only and no original documents.
Ludwigshafen am Rhein, DE
BASF Jobmarkt GmbH
Other
Other
86954
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