BASF Customer Experience Manager in Research Triangle Park, North Carolina

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

We are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future!

Where the Chemistry Happens…

Customer service at BASF revolves around the customer experience and driving profitable growth. The foundation for this is a strong team that brings specific application, industry and market knowledge in order to understand the diverse markets where we build trusting and satisfying customer relationships.

We are currently searching for a motivated Customer Experience Manager for our Crop Protection business (AP) in Research Triangle Park, North Carolina.

Customer Experience Manager (1604226)

As a Customer Experience Manager, you will be responsible for ensuring the delivery of a best-in-class customer experience to all assigned BASF customers.

Formula for Success: You Will…

  • Develop and execute fully integrated engagement plans for target grower segments, retailers and distributors

  • Ensure the provision of the right tools, tactics, and content to the right customer, at the right time

  • Ensure the delivery of a positive, differentiated customer experience that will lead to fully engaged and loyal customers

  • Foster and create enthusiasm for new concept development

  • Promote innovation, embrace and implement change, while working with multiple stakeholders

As a leader for BASF, you will…

  • Coach and develop team members to reach their full potential

  • Support development assignments and movement of talent across units

  • Motivate and challenge to drive high performance

  • Commit to "hiring the best" internally and externally

  • Create an inclusive environment which embraces and derives value from diversity

  • Execute performance and career development discussions

  • Role model and enable development of competencies in others needed to implement BASF's strategy

  • Establish and support a safety culture in which all accidents are preventable

Create Your Own Chemistry: What We Offer You…

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.


Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

As a leader for BASF, you are expected to…

Play a key role in creating value for the company through people. Our top candidate will be expected to enable greater personal success among our employees through quality people development, coaching, and performance management. Leaders at BASF are role models to help employees develop the competencies needed to implement BASF's strategy. Our expectation is that leaders will coach and develop team members to reach their full potential, and support relevant development assignments, opportunities and moves while motivating and challenging employees to drive high performance. Our leaders must be committed to "hiring the best" internally and externally at the same time they are creating an inclusive environment which embraces and derives value from diversity. Finally, a leader at BASF must establish and support our safety culture in which all accidents are preventable.

Ingredients for Success: What We Look for in You…

  • Bachelor’s Degree

  • 5 years of experience in Marketing, Communications, Sales, Customer Service or a Related Field

  • Experience working with sales teams, or in a sales role, integrating customer insights with strategies and tactics to enhance success

  • Proficient with Microsoft Excel, PowerPoint and web-based applications

We Also Look for…

  • Experience in the Agriculture industry, working with and understanding growers and channel partners

Job: MARK - Marketing

Organization: N-APN-Crop Protection North America

Title: Customer Experience Manager

Location: NC-Research Triangle Park

Requisition ID: 1604226