BASF Customer Solutions Manager in Research Triangle Park, North Carolina
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.
We are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future!
Where the Chemistry Happens…
We are currently searching for motivated Customer Solutions Managers for our Crop Protection business (AP) in Research Triangle Park, North Carolina.
Customer service at BASF revolves around the customer experience and driving profitable growth. The foundation for this is a strong team that brings specific application, industry and market knowledge to help understand the diverse markets where we build trusting and satisfying customer relationships.
Customer Solutions Manager (1702415)
You will ensure the delivery of a best-in-class customer experience to all assigned BASF customers.
Formula for Success: You Will…
Build and execute customer engagement plans for target grower segmentsand retail, which are designed to deliver an exceptional customer experience
Ensure engagement plans (as they relate to key customer segments and regions) and associated tactics are aligned with and understood; Ensure implementation is communicated to the sales team
Act as an advocate on behalf of grower, retail and distribution customers to ensure our tools, services and customer engagement plans are innovative and centered on their core needs / goals; Regularly participate in regional sales meetings, working directly with customers and field staff to ensure strong insight and understanding: effectively translate complex needs into clear direction which is adopted by key internal stakeholders
Liaise with sales to help navigate in-season issues impacting our customers’ experience, and work with relevant teams to identify solutions
Position and roll-out regional offerings to ensure a successful customer experience; Monitor the impact of offerings / selling tools / communication on the customer experience
Build thorough understanding and analysis of competitive market approach and customer offers; Utilize information in strategy creation and implementation; Inform field and marketing teams to help craft plans and handle objections
Fully understand the timing of customer buying decisions and BASF sales processes to ensure that materials, messaging, and tools are rolled-out at the appropriate time, based on customer and regional needs
Create Your Own Chemistry: What We Offer You…
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
Ingredients for Success: What We Look For in You…
2 years working in a sales role
Experience working with sales teams, or in a sales role, integrating customer insights with strategies and tactics to enhance success
Proficient with Microsoft Excel, PowerPoint and web-based applications
We Also Look For…
Experience with BASF IT solutions
Experience in the Agriculture industry, working with and understanding growers and channel partners
Job: MARK - Marketing
Organization: N-APN-Crop Protection North America
Title: Customer Solutions Manager
Location: NC-Research Triangle Park
Requisition ID: 1702415