BASF Customer Strategy Manager in Research Triangle Park, North Carolina
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.
We are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future!
Where the Chemistry Happens…
Customer service at BASF revolves around the customer experience and driving profitable growth. The foundation for this is a strong team that brings specific application, industry and market knowledge to help understand the diverse markets where we build trusting and satisfying customer relationships.
We are currently searching for a motivated Customer Strategy Manager for our Professional & Specialty Solutions (P&SS) business in Research Triangle Park, North Carolina.
Customer Strategy Manager (1701160)
As a Customer Strategy Manager, you will be responsible for ensuring the delivery of a best-in-class customer experience to all assigned BASF customers.
Formula for Success: You Will…
Build and execute customer strategy plan that designed to deliver an exceptional customer experience
Oversee underlying customer strategy plans; i.e. Social Media Strategy, Data Strategy
Oversee systems of engagement and single view of customer for the P&SS businesses
Ensure success and continuity as a ‘Customer-First Organization’ via application of vital tools of engagement; i.e.: Customer Relationship Management (CRM) / Customer Experience Management (CXM)
Foster and create enthusiasm for new concept development
Promote innovation, embrace and implement change, while working with multiple stakeholders
Act as an advocate on behalf of end-users, retail and distribution customers to ensure our tools, services and customer strategies are innovative and centered on their core needs / goals; Work closely with regional sales managers, travel quarterly to meet with customers and field staff to ensure strong insight and understanding: effectively translate complex needs into clear direction which is adopted by key internal stakeholders
Liaise with sales to help navigate issues impacting our customers’ experience, and work with relevant teams and manager(s) to identify solutions
Monitor the impact of offerings / selling tools / communication on the customer experience
Build thorough understanding and analysis of competitive market approach and customer offers; Utilize information in strategy creation and implementation; Inform field, marketing and communications teams to help craft plans and handle objections
Fully understand the timing of customer buying decisions and BASF sales processes to ensure that materials, messaging, and tools are rolled-out at the appropriate time, based on customer and regional needs
Serve as the focal point with the CRM and Sales teams for questions and tools
As a leader for BASF, you will…
Coach and develop team members to reach their full potential
Support development assignments and movement of talent across units
Motivate and challenge to drive high performance
Commit to "hiring the best" internally and externally
Create an inclusive environment which embraces and derives value from diversity
Execute performance and career development discussions
Role model and enable development of competencies in others needed to implement BASF's strategy
Establish and support a safety culture in which all accidents are preventable
Create Your Own Chemistry: What We Offer You…
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent
As a leader for BASF, you are expected to…
Play a key role in creating value for the company through people. Our top candidate will be expected to enable greater personal success among our employees through quality people development, coaching, and performance management. Leaders at BASF are role models to help employees develop the competencies needed to implement BASF's strategy. Our expectation is that leaders will coach and develop team members to reach their full potential, and support relevant development assignments, opportunities and moves while motivating and challenging employees to drive high performance. Our leaders must be committed to "hiring the best" internally and externally at the same time they are creating an inclusive environment which embraces and derives value from diversity. Finally, a leader at BASF must establish and support our safety culture in which all accidents are preventable.
Ingredients for Success: What We Look For in You…
10 years of commercial business experience
5 years of experience in a sales function
Experience working with sales teams, or in a sales role, integrating customer insights with strategies and tactics to enhance success
Experience with project management, or experience in the roll-out/integration/adoption of CRM and/or CXM
Proficient with Microsoft Excel, PowerPoint and web-based applications
Willing and able to travel up to 25% of the time
We Also Look For…
Experience with large scale IT solutions and systems
Experience working with 3rd party vendors on technical solutions
Experience in the Agriculture industry, working with and understanding end-users and channel partners
Job: GESE - General Services
Organization: N-APN-Crop Protection North America
Title: Customer Strategy Manager
Location: NC-Research Triangle Park
Requisition ID: 1701160