BASF Sr. Technical Product Specialist in Beachwood, Ohio
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We achieve this through our commitment to continuous improvement and operational excellence, which gives us the opportunity to set and deliver on ambitious, long-term goals.
We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. This allows for our employees to innovate and generate new ideas, put them into action, and gain insights from them to further advance our collective expertise.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2017. We strongly support the spirit of collaboration through effectively involving team members and colleagues from other relevant units when developing and executing strategies and projects. Come join us on our journey to create solutions for a sustainable future!
SeniorTechnical Product Specialist (1901152) Beachwood, OH
Where the Chemistry Happens
We are seeking a Product and material expert to manage the application, training, claims & complaints within the construction industry. The Senior Technical Product Specialist is the “person most knowledgeable” within BASF Construction Systems (CS) regarding the use of our materials. Ensure that any issues related to the application and field performance of our products is understood, and communicated. Responsibility includes all industries, brands, market segments and geography into which our products are sold. Support of our sales teams and customers is the paramount activity. Support of our business within cross-functional team activity is also a critical activity.
Formula for Success
Ensureconsistent quality exists for product line.
Maintaina practical ability to apply our products, under various climactic conditions.
Informbusiness of potential product quality issues and how they relate to applicationand performance.
Workclosely with Sales teams, R&D and Business Quality departments to diagnoseproduct complaints and resolve claims, in accordance with established CSprocess.
Presenta series of “off the shelf” training seminars in our targeted markets for ourproduct lines.
Comprehensiveunderstanding of managing claims against our products.
Engageand communicate with 3 rd party and internal legal teams
Workwithin the established terms of reference to resolve product and applicationclaims.
Jobsiteapplication inspections and recommendations.
Salesrepresentative technical support. Provide product application recommendations, coordinationof testing requests, and classroom and on-site training.
Manageshands-on product field trial and internal evaluation.
Makerecommendations for product enhancement or support release of product.
Create Your Own Chemistry: What WeOffer You
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.
Job: ENGI - Engineering & Technical Service
Organization: N-EBN/B-Management Construction Systems Unit-63023692
Title: Sr. Technical Product Specialist
Requisition ID: 1901152