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BASF Business Expert CCP / Order-to-Cash (m/f/d) in Berlin, Germany

Job Field : Finance & Accounting

Location : Berlin,DEU

Company : BASF Services Europe GmbH

Job ID : EN59186133ONLE1

Do you have any questions about the application process or the position? Franziska Wilke, Tel.:+49 30 2005-58765

As an international service hub, the BASF Services Europe GmbH bundles a wide range of services for the BASF Group throughout Europe. In the heart of Berlin, we combine expertise in the areas of finance, HR, supply chain, procurement, product safety and IT. We focus on digital and customer-focused solutions, to create services for future. Learn more about us and our location-independent work models at basf.com/en/servicehub-berlin/smartwork

Along the order-to-cash process, we are passionate about keeping master data up to date along the supply chain, weighing potential credit risks, and thus executing payment flows on time. We are close to our customers and contribute to BASF's success every day with needs-based and innovative solutions.

What you can expect

As Business Expert in our EMEA Customer Service, Order Management and Pricing Team you support customer service and order management in the usage of (SAP-)systems and processes.

  • You identify and take care of training needs for users.

  • You identify system issues, initiate, and drive the necessary corrections in close collaboration with central support.

  • You identify process gaps and support the definition of corresponding tool adjustments (change requests).

  • You analyze process performance and propose mitigating measures including digitalization / automation.

  • You coordinate / conduct user acceptance tests and document CCC specific processes.

What we expect

  • several years of experience in Customer Service, Export, Import and Logistics

  • knowledge on OTC details, export and import documentation, incoterms, transport modes, L/C etc.

  • ability to analyze data for process improvements and independently solving problems in the area of Order to Cash processes

  • advanced knowledge of respective SAP modules and corresponding Processes in the area of Order to Cash

  • knowledge on Material and Customer Master Data

  • strong analytical and organizational skills and high attention to details

  • excellent command of English both written and spoken

We offer

  • Location-independent work models with defined days of presence in Berlin and place of residence in Germany.

  • Onboarding to help you settle in quickly, ensuring you are part of the BASF team from day one.

  • Flexible working hours so that you can organize your working and private life according to your needs.

  • Development discussions and programs so that you can reach your full potential.

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