BASF Customer Services Officer with French, Italian, Spanish, German or Dutch (Temp) in Bradford, United Kingdom
Job Field : Logistics & Supply Chain Management
Location : Bradford,GBR
Company : BASF plc
Job ID : EN57620013ONLE1
BASF plc, BASF Group's main operating company in the United Kingdom, supplies raw materials to most industries. We market a wide range of products, including chemicals, construction chemicals, crop protection products, dispersions and pigments, pest control solutions, plastics, polyurethane systems, leading edge coating products, mining and water treatment chemicals. We manufacture performance chemicals, polyurethane systems and pest control solutions.
What you can expect
In this key role, you will be responsible for: providing first line customer service support to a range of BASF customers within the EMEA region.
This includes order creation, preparation, check and validation for an allocated portfolio of customers.
The use of SAP, E-Commerce and other IT tools will be a regular feature of the role.
You will liaise with internal departments and external suppliers to resolve any customer queries and you will take corrective steps when issues arise.
You will also inform relevant sales representatives of any issues with customers, deliveries, or credit/accounts receivable.
A key challenge of the role will be gathering customer / market intelligence to support future business growth.
There may also be opportunities to travel within the region to develop customer relationships.
What we expect
A minimum of 5 GCSE's at Grade C / Level 5 (or equivalent), you will also be fluent to a business level in French, Italian, Spanish, German or Dutch and English.
A customer service professional with excellent interpersonal skills.
You will also be used to contributing ideas to successfully develop processes as well as yourself.
Experience of Microsoft Office suite as well as at least one of the following: ERP, CRM packages and e-commerce solutions is expected.
A team player with experience of working in a diverse, multidisciplinary team, as well as on your own initiative.
Responsibility from day one in a challenging work environment and "on-the-job" training as part of a committed team.
Competitive compensation including attractive benefits as well as excellent career opportunities in an international company.
Closing Date: 24th January 2019