Job Information

BASF Customer Support Key Account Specialist in Charlotte, North Carolina

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

At BASF , we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Large Employers in 2021. Come join us on our journey to create solutions for a sustainable future!

Customer Key Account Specialist - Charlotte, NC

We Create Chemistry .....

The Key Account Specialist promotes awareness of the Corporate Key Account model within Customer Support at BASF both internally and externally, acting as a liaison between the customer and BASF.

Formula for Success

  • Able to work through the internal intricacies and complexities of BASF to expertly manage key accounts and translate tactical actions to strategic thinking.

  • Manages the order to cash process across multiple supply chain organizations and commercial team members to contribute to a positive customer relationship with BASF.

  • Heavy involvement in resolving issues beyond the core responsibilities of a Customer Support Specialist, with the expectation to continuously differentiate services levels.

  • Because of the in-depth knowledge of the key account, the Customer Key Account Specialist can anticipate the customer’s needs and take proactive actions to exceed expectations.

  • Ability to build synergies based on knowledge of the customer’s and BASF’s processes and look for efficiency gains both internally and externally. The Customer Key Account Specialist is a leader in enacting process improvements and continuously challenging the status quo, making it easier for the customer to do business with BASF.


  • Bachelor’s degree(preferred) in Business Administration, Supply Chain, or relevant discipline OR Must have at least 8 years of experience without a degree


  • Collaborate and interface with business partners and functional teams where the ability to gain cooperation is critical

  • Engage across the organization to proactively identify and prioritize opportunities, develop sustainable solutions, execute account plans, and champion continuous improvement and overall performance

  • Skilled in the customer’s eCommerce platform, as well as BASF’s ability to support that platform. Actively pursues eSolutions to suit the needs of the strategic key account. Ensures consistency within this arena across all BASF Operating Divisions.

  • Facilitating the resolution of order exceptions and issues impacting the customer’s order, you will utilize or establish reporting processes to identify and communicate solutions in a timely and professional manner to all stakeholders

Knowledge and Skills

  • Strong in Microsoft Office, SAP or other relevant Enterprise Resource Planning (ERP)

  • Strong analytical and problem-solving abilities to navigate complex order-to-cash processes and manage competing priorities

  • Ability to work independently, be a self-starter, and contribute in a virtual team setting.

Create Your Own Chemistry: What We Offer You

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.

Job: LOSC - Logistics, Supply Chain & Customer Service

Organization: N-EDN/S-Supply Chain-63023332

Title: Customer Support Key Account Specialist

Location: NC-Charlotte

Requisition ID: 2103267