BASF Customer Support Team Lead in Charlotte, North Carolina
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2017. Come join us on our journey to create solutions for a sustainable future!
Customer Support Team Lead– Charlotte, NC – (ID: 2100737)
Where the Chemistry Happens
The Dispersions & Resins business of BASF develops, produces, and markets a range of high-quality resins, additives, colorants, and polymer dispersions worldwide. These raw materials are used in formulations for coatings and paints, printing and packaging products, construction coatings, adhesives, cellulosics and composites, and paper manufacturing. With a comprehensive product portfolio and extensive knowledge of the industries we serve, our customers benefit from innovative and sustainable solutions to help them advance their formulations through chemistry.
For further information about the Dispersions & Resins business in North America, please visit http://www.basf.us/dpsolutions .
The Customer Support Team Lead will be responsible for the supervision and development of roughly 10 specialists within the Customer Support team while maintaining order to cash operations. Team Leads aid in the execution of the Customer Experience Strategy to ensure we are meeting and/or exceeding the expectations of our customers and internal stakeholders.
Formula for Success
Bachelor degree preferred plus 5 years of relevant experience in order to cash, business management, procurement, supply chain planning, and/or transportation management; or High school education and at least 8 years of relevant experience. Experience within the chemicals or materials industry is preferred.
Demonstrates proficiency in Microsoft Suite and SAP/relevant enterprise resource planning.
Utilizes analytical skills for evaluating and communicating OTC metrics, reporting Month end activities, NCM investigation, and working with business partners for process and customer experience improvements.
Demonstrates general business acumen with strong organizational awareness, influences across business units and functions, and coaches and mentors others.
Exhibits leadership capability as this role is responsible for performance management process for team of customer support specialists including annual reviews, escalations, and customer complaints. Provides employee feedback, coaching, and development.
Create Your Own Chemistry: What We Offer You
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.
Job: LOSC - Logistics, Supply Chain & Customer Service
Organization: N-EDN/S-Supply Chain-63024316
Title: Customer Support Team Lead
Requisition ID: 2100737