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BASF Customer Care Account Representative in Houston, Texas

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine 2019 as one of America’s Best Employers. Come join us on our journey to create solutions for a sustainable future!

Customer Care Account Representative (1903387) – Houston, TX

Where the Chemistry Happens

We are looking for a talented professional like you to be the primary point of contact for communications and escalations as it relates to daily fulfillment and execution of activities supporting our customers throughout the order fulfillment life cycle. You may also support the business in managing administrative tasks.

Formula for Success

  • Leveraging your education and your experience in customer service, you will manage complex projects and timelines for Customer Care including organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stakeholders, decision-making, collaboration, and final presentation.

  • Your strong ability to interact with the customer in a helpful and friendly manner and to understand customer needs will be essential as you develop and maintain customer relationships.This includes providing consistent quality service and acting as a liaison for customers and external service providers.

  • Your knowledge and understanding of supply chain processes and materials planning will be a valued asset as you effectively and efficiently manage order to cash process activities such as expediting, basic returns, back order monitoring, sample and zero-dollar orders, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.

  • Your knowledge of Non-Conformance Management (NCM) measures and Price Management tools (PMM) will be a great benefit to you as you execute the process, including investigation and reporting.

  • Successfully demonstrating your excellent verbal and written communication skills and engaging in a team environment, you will manage import orders direct-to-customer and collaborate with local and global colleagues to provide streamlined communication on order status.

  • Demonstrating your strong problem-solving ability, you will understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination.Additionally, you will support training, troubleshooting, and offer solutions to customers including the eCommerce order stream.

  • As a role model, you will participate in the interviewing process for prospective new team members, orientation and training for new hires and act as secondary trainer for new hires and mentoring of peers.

  • Utilizing your robust analytical and computer skills (specifically MS Word, Excel, and web-based applications), you will complete material availability inquiries and price discrepancy reporting.

Create Your Own Chemistry: What We Offer You

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.

Job: LOSC - Logistics, Supply Chain & Customer Service

Organization: G-EVG/SC-G-EVG Supply Chain-60000601

Title: Customer Care Account Representative

Location: TX-Houston

Requisition ID: 1903387

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