Job Information
BASF Customer Care and Export Manager in Houston, Texas
Now Hiring! Customer Care and Export Manager
Houston, TX
The world needs creative solutions. We need YOU!
Where the chemistry happens…
BASF’s Catalysts division is the world’s leading supplier of environmental and process catalysts. The group offers exceptional expertise in the development of technologies that protect the air we breathe, produce the fuels that power our world and ensure efficient production of a wide variety of chemicals, plastics and other products, including advanced battery materials. By leveraging our industry-leading R&D platforms, passion for innovation and deep knowledge of precious and base metals, BASF’s Catalysts division develops unique, proprietary solutions that drive customer success.
We are looking for someone like you to join our team! You will manage the Americas Customer Service & Export Management team resulting in customer satisfaction, operational excellence in order management, and promoting repeat business while complying with internal & external policies and procedures. Coordinate the activities between Customers, Supply Chain, Sales, Accounting, Credit, EH&S, Foreign Trade Compliance, Site Logistics and Functional (logistic) Groups.
As a Customer Care and Export Manager, You Create Chemistry By...
Being responsible for the day-to-day supervision of the team to achieve the desired Chemical Catalysts & Adsorbents business performance from customer request over on-time delivery and invoice payment. Ensure back-up support for Refining Catalysts Customer Service and Export Management Americas
Coaching and developing team members to reach their full potential. Supporting development assignments and movement of talent across units, motivating, and challenging to drive high performance, commit to "hiring the best" internally and externally, creating an inclusive environment which embraces and derives value from diversity. Establishing targets/objectives and conducting regular performance reviews for each team member
Being responsible for building and maintaining relationships with customers, account managers, affiliates, supply chain, business partners, and internal and external service providers.
Supporting Global Supply Chain Strategies and working collaboratively with respective colleagues in other regions to effectively implement and achieve excellence in import, export and Customer Service operations.
Understanding the overall Chemical Catalysts & Adsorbents organization strategy, how it fits into the broader scope of BASF, and be a key contributor to the success of the business unit; includes continuous improvement mind-set and driving the positive development of internal KPIs, Goals, and Objectives
Driving and implementing new technologies and processes within the team environment. Must demonstrate adaptability and positive leadership during change management situations including ever changing workload requirements
Ensuring policies and procedures are followed at the operational level
Developing and/or optimize processes and procedures from “quote till cash” including Non-Conformance Management
Providing project leadership across hubs, business units and global projects. Includes organizing clear key deliverables, establishing and meeting deadlines, action item resolution, information sharing with stake holders, decision making, collaboration, and final presentation.
Seeking and acting upon value-adding opportunities for collaboration within and across units.
Acting with Entrepreneurial Drive, taking ownership for results, overcome obstacles and drive change.
Demonstrating Customer Focus.
If you...
Hold BS/BA Degree in Business, Supply Chain, Logistics, Engineering or related field (MBA preferred)
Have 2+ years of Supervisory/Management Experience leading teams
Possess 5+ years Customer Service/Export/Import/Logistics experience
Count with excellent in-depth SAP experience such as Excel, PowerPoint and Word Skills
Then...
Click below to Belong@BASF!
Create Your Own Chemistry when taking advantage of our Total Rewards.
At BASF you get more than just compensation, Medical & Dental. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Our Periodic Table of Benefits includes some additional perks below for starters…
Flexible Work Arrangements whenever possible
Retirement Benefits
Maternity/Paternity Leave, Infertility & Adoption reimbursement
Mentoring & Development Programs
Employee Discounts
Pet insurance
Matching Donations to your favorite cause
Access to our BASF Wine Cellar and much more!
Privacy Statement
BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.
Equal Employment Opportunities
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.
Applicants must be currently authorized to work in the United States on a full-time basis.