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BASF Customer Care Account Specialist - Huntsville, AL in Huntsville, Alabama

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2019. Come join us on our journey to create solutions for a sustainable future!

Customer Care Account Specialist (1901694) – Huntsville, AL

Where the Chemistry Happens

BASF is seeking a Customer Care Account Specialist like you to effectively work closely with the Operations team and Supply Chain to support adherence to shipment schedules, manage the order to cash process, fulfillment, and demand activities to achieve total customer satisfaction for assigned customer portfolios. As a dedicated, diligent and confident professional you will have the skills and entrepreneurial drive to help ensure order fulfilment and operational excellence.

Formula for Success

  • Leveraging your educational and/or professional background you will ensure a high level of quality service and delivery through successfully coordinating delivery of expedited shipments as needed with our warehouse, and operations team, managing complex order-to-cash processes, expanding relationships, and leading strategic portfolio initiatives.

  • Successfully engaging across the organization, you will proactively identify and prioritize opportunities, escalate critical delivery issues, develop sustainable solutions, execute account plans, and effectively manage business relationships designed to champion continuous improvement and overall performance.

  • Your analytical and problem-solving abilities will be essential as you navigate open order requirements daily for delivery issues to avoid critical shipment delays, complex order-to-cash processes and manage competing priorities.

  • Facilitating the resolution of order exceptions and issues impacting the customer’s order, you will utilize or establish reporting processes to identify and communicate solutions in a timely and professional manner to all stakeholders.

  • Demonstrating your exceptional customer care orientation will be vital as you collaborate and interface with business partners and functional teams where the ability to gain cooperation is critical.

  • Your extensive experience in Microsoft Office, and SAP or other relevant Enterprise Resource Planning (ERP) system will be a valued asset in the role.

Create Your Own Chemistry: What We Offer You

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.

Job: LOSC - Logistics, Supply Chain & Customer Service

Organization: G-CCE/NPL-GBU Environmental Technologies-60001518

Title: Customer Care Account Specialist - Huntsville, AL

Location: AL-Huntsville

Requisition ID: 1901694

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