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BASF Bilingual Customer Care Coordinator (Remote Work) in Mississauga, Ontario

You can be part of an inclusive team of diverse talent and character. In this diversity lies our greatest strength.

Create Your Own Chemistry: What We Offer You

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a fulfilling work environment with a strong emphasis on the physical and psychological safety of our employees and the communities we operate in. We are always working to form the best team with an emphasis on diversity, equity and inclusion and through lifelong learning and development.

We are constantly striving to become an even better place to work. BASF Canada has been proudly recognized as one of Canada's & GTA’s Best 100 Employers in 2022 and for many consecutive years. We have also been recognized as Canada’s Safest Employer in Chemical Manufacturing for several consecutive years, in addition to receiving a Bronze medal for providing a Psychologically Safe workplace.

We invite you to join our best team on our journey to create solutions for a sustainable future!

Where the Chemistry Happens…

Our Customer Cluster Team collaborates with our internal partners to communicate to customers with confidence. We win together to execute upon and meet our customers' needs. Our Customer Cluster Team acts as solution champions, delivering winning results and a premiere customer experience.

At BASF, employees are provided with the tools needed to manage your career. Once established within our team, you may decide this is exactly where your future belongs, or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing or Procurement.

Bilingual Customer Care Coordinator (French Speaking) – Virtual

The Customer Cluster of Business Services Canada is accountable for providing logistic services (Distribution, Transportation, Foreign Trade Compliance, and Import / Export Operations) to Canadian businesses as well as developing process improvements in order fulfillment and order to cash processes.

Under the direct supervision of the Customer Cluster Head, this position is responsible to support the order fulfillment process for our Canadian customers. The successful candidate will understand and follow defined Customer Care processes and procedures and utilize bilingual French-speaking abilities to serve as the BASF primary point of contact for the Canadian customer-base.

Our dedicated Customer Care Team communicates with confidence and reacts quickly to resolve customers' issues. Whether it's answering a service question, directing customers to the BASF product expert, or following up on a shipment, we consider this position will act to be our problem solving and solution "champions", delivering winning results to customers.

In addition, at BASF we will provide you with the tools to manage your career. Once established within Customer Care, you may decide this is exactly where your future belongs or you may opt to focus on career opportunities in such areas as Supply Chain, Sales, Marketing or Procurement.

Responsibilities of a Bilingual Customer Care Coordinator (French Speaking) – Virtual include but are not limited to:

Develop and maintain customer relationships for high profile accounts for Canadian customer base. Day to day account management includes:

  • Effectively and efficiently manage order to cash process activities such as expediting, basic returns, back order monitoring, samples, consignment order process, and removing obstacles that may impact customer requirements and BASF’s ability to satisfy them.

  • Support translations for customer care related communications to customers (price increases, force majeure, allocation, and delayed delivery)

  • Execute Customer Non-Conformance process including investigation and reporting.

  • Complete material availability inquiries and price discrepancy reporting.

  • Manage import orders direct-to-customer and collaborate with local and global colleagues to provide streamlined communication on order status.

  • Provide consistent quality service and act as a liaison for customers and external service providers.

  • Understand and enforce stated business rules and raise awareness to situations where a resolution requires cross functional coordination.

  • Support training, trouble shooting and offer solutions to customers including the eCommerce order stream.

  • Effectively manage more complex projects and time lines including: organizing clear key deliverables, establishing and meeting deadlines, action item management and resolution, information sharing with stake holders, decision making, collaboration and final presentation.

  • Effectively communicate in French with customers and business partners.

Ingredients for Success: What We Look for in You…

  • Bachelor’s degree with 2 years customer service/supply chain experience OR 6 years of customer service/supply chain experience in lieu of a degree

  • Computer proficiency with the Microsoft Office suite of products (Excel/Word) and web-based applications

  • Ability to interact with the customer in a helpful and friendly manner and to understand customer needs

  • Ability to work well in a team environment

  • Ability to set priorities and manage time in a dynamic work environment

  • Excellent oral and written communication skills

  • Strong problem solving skills

  • Ability to fluently speak and communicate in French with customers and business partners.

  • Degree in supply chain management or logistics. Knowledge and understanding of supply chain process, materials planning

  • Knowledge of complex order to cash processes within SAP

  • Knowledge of Non-Conformance Management (NCM) process

  • Solid understanding of consignment, customer portals, and eCommerce

Create Your Own Chemistry: What We Offer You

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you – the whole you – in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. We also provide engaging learning and development opportunities to help you make the most of your talents and your role.

Inclusion and Equal Opportunity Employment

BASF is dedicated to creating a diverse and inclusive workplace where our employees can be their authentic selves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, place of origin, ethnic origin, colour, religion/creed, sex/pregnancy, marital status, family status, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

We seek to make our recruitment process accessible for applicants with disabilities. If you require accommodations or support throughout the recruitment process, please contact ta-canada@basf.com with the subject line “Recruitment Accommodation Request”.

Job: LOSC - Logistics, Supply Chain & Customer Service

Organization: GBW/OC-Customer Cluster Canada-63028660

Title: Bilingual Customer Care Coordinator (Remote Work)

Location: CAN-ON-Mississauga

Requisition ID: 2202394

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