BASF Field Technical Service Representative - GTA, Ontario (Contract) in Mississauga, Ontario

At BASF , we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF Canada has been recognized as one of Canada’s Top 100 Employers for 2018, as well as one of Greater Toronto’s Top Employers for 2018.

Where the Chemistry Happens…

The Field Technical Service Representaive s upports the sales of BASF products and services at a specific account site (Magna) or region (GTA), by monitoring the use of products in customer’s applications, responding to customer requirements, and enforcing product quality/performance specifications. Supports new product/application development and launches.

Demonstrates the technical and professional expertise to enhance BASF’s reputation with the customer. Monitors and controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives that are critical to customer performance expectations.

Formula for Success: You Will…

  • Support sales forecasting, inventory management and expense budgeting.

  • Work closely within customer coatings operations to ensure that customer needs and product requirements are being met.

  • Comply to the Assembly Plant Service Process in the customer’s plant.

  • Maintain a productive and profitable customer relationship.

  • Work with the technical service team to develop long-term communication, product and service strategies.

  • Communicate management of change (MOC) activities within the customer environment that impacts the successful use and marketability of BASF products.

  • Contribute to the customer’s Product Design Reviews to achieve product introduction goals.

  • Interface with other BASF groups for issues regarding customer technical service.

  • Support complaint investigation, analysis, and problem resolution organization through LWR (Lab Work Requests) and NCM (Non Conformance).

  • Participate in the site Technical Service Team EHS Safety Program.

  • Identify and communicate the customer needs to the internal organization.

  • Support and participate in launch activities.

We welcome and encourage applications from all persons. BASF has a robust policy of accommodating employees who are able to perform the essential duties of the job upon accommodation. In particular, applicants with disabilities are entitled to a recruitment process and accessible materials.

Ingredients for Success: What We Look for in You…

  • High school diploma required

  • Bachelors or associates degree preferred

  • 2 years of experience working with automotive OEMs on a technical level or relevant experience preferred

  • Coatings experience preferred Knowledge/Skills

  • Computer skills: Microsoft Office (Outlook, Word, Excel, Powerpoint), SAP

  • Coatings knowledge: Application, quality and performance requirements, defect identification

  • Problem identification, troubleshooting, root cause analysis and resolution

  • Verbal and written communication skills

Job: APTE - Appl. Technology

Organization: N-ECN Coatings Solutions North America 60000009

Title: Field Technical Service Representative - GTA, Ontario (Contract)

Location: CAN-ON-Mississauga

Requisition ID: 1802548