Job Information

BASF Telecom Expense Management Specialist in Mississauga, Ontario

You can be part of an inclusive team of diverse talent and character. In this diversity lies our greatest strength.

Create Your Own Chemistry: What We Offer You

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized as one of Canada's Best 100 Employers in 2021 and was honored as one of Canada’s Safest Employers Award. Come join us on our journey to create solutions for a sustainable future!

Mobile Carrier Service Associate

Where the Chemistry Happens…

In this role, the person will be responsible for managing the wireless ordering processes with different mobile carriers in the USA. As part of this the person will design, maintain and run processes for ordering wireless services and devices for users based on business requirements and expectations regarding wireless services in the office environment.

Based on day to day operations the person will optimize wireless cost based on usage profiles together with a managed service provider for Telecom Expense Management and contribute to global cost transparency.

Formula for Success: You Will…

  • Design, improve and run service processes for end user requests on individual wireless contracts as well as Smartphones and other wireless devices.

  • Coordinate replacement initiatives

  • Demonstrating knowledge and interest in wireless service / solution deployment, the person will handle Incident-/Change-and Problem-Management on user and contract level.In addition, the person will continuously improve internal processes and manage task forces for the improvement of Smartphones and Wireless services on an operational level and handle escalations.

  • As part of the assigned responsibility, the person will monitor and analyze wireless spend and consumption and accordingly advise BASF end users on proper handling of their individual wireless contract.

Ingredients for Success: What We Look for in You…

  • Completed Associate's Degree in Business IT, Business Economics, Business SCM, Information Science, Engineering or Natural Science (Bachelor's degree is preferred)

  • 5 years experiences in the US Wireless Telecommunication expertise

  • Experience in Logistic Processes with scope on smartphone ordering including financial models, purchasing processes, asset management

  • Project coordination of rollout / replacement initiatives

  • Very good English skills

  • Using analytical skills as well as intermediate Microsoft Excel skills, the person will create pivot tables, vlook-ups, etc..

  • Entrepreneurial thinking

Create Your Own Chemistry: What We Offer You

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job

Job: ITSE - Information Technology & Services

Organization: GDA/BC-RBPS NA Canada Mexico MidWest-63009551

Title: Telecom Expense Management Specialist

Location: CAN-ON-Mississauga

Requisition ID: 2101757