Job Information

BASF CX Solutions Digital Product Manager – CRM and Sales Enablement - Research Triangle Park, NC in Research Triangle Park, North Carolina

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Large Employers in 2021. Come join us on our journey to create solutions for a sustainable future!

CX Solutions Digital Product Manager – CRM and Sales Enablement (2101391) – RTP, NC

Where the Chemistry Happens

We are seeking a Customer Experience Digital Product Manager at our Research Triangle Park, NC location. In this role, you will lead new system implementation, measure acceptance, and manage system retirement without interrupting effectiveness of daily operations. You will conduct business and solution feasibility analysis and change management and perform requirements specification elicitation for multiple channels and platforms. You will also articulate business requirements to technical resources, while providing guidance and direction on SOE (Systems of Engagement) solutions and drive agile methodology including prioritization of product backlogs aligned with business and customer experience priorities. Additionally, you will lead complex projects requiring integration between local, regional, and global systems and participate in large-scale deployments and mitigate risks.

Travel for this role is expected to be up to 20% international and domestic travel.

On our team, a Solutions Product Owner sees the world in possibilities. Often our stakeholders have deep expertise about our industry, our customers, and our products. Some may know what they want, but not how to describe it. Others may know the problem they are trying to solve for, but not how to get to a solution. Occasionally, a visionary that needs your help in turning that vision into software and systems requirements. Part facilitator, part technologist, part business person – you bring intellectual curiosity, strong written and oral communication skills, a sense of optimism, a thirst for learning new technologies and if you delight in helping others solve problems – you may be the sort of person we’d like to call our colleague.

This is an excellent opportunity to demonstrate that you are a Power user of with significant experience with enterprise business applications and designing business processes. You will also get to share your ability to troubleshoot and problem solve complex business operations challenges.

Formula for Success

  • Demonstrating your or related Customer Relationship Management software user experience, you will be the Regional Product Owner for the Sales Cloud and the Regional Power User.

  • Working with a high sense of urgency and commitment to execution, you will support agile methodology including prioritization of product backlogs aligned with business and customer experience priorities.

  • Applying your strong data analysis skills and ability to collect and analyze business information and draw accurate conclusions (Tableau experience a plus), you will research solutions through stakeholder interviews, research, surveys and feedback and gather intelligence from key stakeholders about needs and future growth. You will also gather feedback for product enhancements through analysis of support calls, tickets and direct stakeholder feedback.

  • Successfully engaging across the organization, you will partner with product owners and creators to ensure each project meets a specific need and resolves successfully.

  • Being a motivated self-starter, you will assume responsibility for project tasks and ensure they are completed in a timely fashion.

  • Leveraging your Bachelor Degree in Business Administration, Marketing, Decision Sciences/Analytics, Computer Science/Technology or a related field and your experience translating user needs into business requirements for digital solutions, you will evaluate, test and recommend new opportunities for enhancing our software and systems and evaluate & recommend solutions based on user behavior/insights.

  • Your effective presentation and verbal & written communication skills will serve you well as you develop and present new product business cases to stakeholders, vendors, technical users, and senior leadership. You will also author user stories and other requirements documents to inform software development across multiple channels and platforms.

  • Your strong ability to handle multiple tasks and prioritize work in order to positively impact business performance will be essential as you create project management documentation as needed and capture testing scenarios from business stakeholders.

Create Your Own Chemistry: What We Offer You

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success.

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.

For further information on BASF Agricultural Solutions, please select:

Job: MARK - Marketing

Organization: N-APN/EC-Market Mgmt Agricultural Solutions-63021638

Title: CX Solutions Digital Product Manager – CRM and Sales Enablement - Research Triangle Park, NC

Location: NC-Research Triangle Park

Requisition ID: 2101391