BASF Customer Service Specialist in Shakopee, Minnesota
At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.
We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.
And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2017. Come join us on our journey to create solutions for a sustainable future!
Customer Support Specialist, Construction Systems (1805463) – Shakopee, MN
Where the Chemistry Happens
We are seeking a professional like you to provide support to customers through broad knowledge of our products, policies, and procedures. In this role, you will ensure the Voice of the Customer is represented in our processes and policies and Initiate necessary actions required to remove any obstacles that may impact BASF's ability t o satisfy customer requirements. Additionally, you will be responsible for representing Customer Care on special projects as assigned by Customer Care Managers and exhibit positive image of self and corporation, even in difficult and stressful situations .
Formula for Success
Leveraging your education in Business or other relevant discipline, you will have a primary responsibility for executing Order-to-Cash, managing the domestic and international Order-to-Cash process and sub-processes, and managing customer inquiries including, but not limited to, those presented via phone and e-mail.
Utilizing the Non-Conformance Management System, you will track and identify opportunities for corrective and preventative actions. In addition, you will manage exception reports to identify and resolve issues in a timely manner.
Using your decision-making authority, you will determine how to prioritize responsibilities and balance short- and medium-term objectives while successfully ensuring completion of routine job duties.
Demonstrating your effective interpersonal skills, you will build rapport with customers, internal functions and external service providers to better understand what can be done to improve internal and external processes and procedures.
Acting with intense customer focus, you will support Construction Systems Customer Care team members and processes.
Your strong business acumen will be applied as you manage Credits/Debits/Returns as assigned by the Customer Care Manager to support the Customer Experience.
Your robust problem solving conflict resolution abilities will be a valued asset as you resolve many, sometimes conflicting, issues in a professional, confident, and timely manner.
Supporting Construction Systems Customer Care team members and processes, you will travel to customer sites and BASF plant sites as required.
Create Your Own Chemistry: What We Offer You
Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.
The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.
BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.
Job: SALE - Sales
Organization: N-EBN/B-Bus Mgmt Building Systems-63000326
Title: Customer Service Specialist
Requisition ID: 1805463