BASF Customer Experience Specialist in Southfield, Michigan
In 2016 BASF formed a global business unit to combine all of its pigments activities. With sales of about €1 billion and 2,600 employees globally, BASF Colors & Effects holds a leading position in the pigments market, offering the broadest portfolio of products and technology. This global business unit fully concentrates on the pigments business and its customers to achieve its goals of growth and cash generation. Based on their chemical expertise in the coatings, plastics, printing, cosmetics and agriculture markets, Colors & Effects experts offer consultative solutions. Fueled by entrepreneurial spirit, they enable innovation and growth. For our customers and our company: We live colors. We boost effects. For more information about Colors & Effects, visit www.colors-effects.basf.com at http://www.colors-effects.basf.com/ .
What You'll Be Doing - We are seeking a professional like you to provide customers with an awesome Customer Experience and serve as the primary customer point of contact for BASF Colors & Effects. We will rely on you to build loyal customer relationships and react quickly to customer questions. We expect you as a part of the Customer Experience Team to be problem-solving and solution "champions", delivering winning results to our customers.
Every customer interaction is an opportunity for you. Utilizing your educational background and professional experience in anaccount management/supply chain role, you can’t stop thinking about how you’ddo things differently to make the customer experience better.
Passionateabout building professional relationships with customers. Your strongpeople skills and passion for understanding customer needs will be avalued asset as you develop and maintain high-profile accounts for NorthAmerican customer base
Your knowledge andunderstanding of supply chain processes and sales will be essential as youmanage order to cash process activities such as expediting, basic returns,back order monitoring, sample and zero-dollar orders, consignment orderprocess, invoicing, and removing obstacles that may impact customerrequirements and BASF Colors & Effects ability to satisfy them.
You create sustainablesolutions. Your ability to dig deep utilizing metrics, dashboards, ERPsystems to investigate problems will allow you to find long lastingcustomer solutions in a timely fashion.
Engaging across the business toparticipate in cross functional continuous improvement projects withSupply Chain, Product Management, Global Customer Experience and sales todrive growth and improve the customer journey
Thriveas an active team member. Serve as a secondary trainer for new hires andmentoring peers, along with actively backing up roles to ensure allcustomers are satisfied.
Coloring Your World : What We Offer You …
We not only provide value to our customers, but to you as well. Through you@BASF, our total offer, you can discover and take advantage of the benefits, perks and other opportunities that best suit you and your family’s needs, no matter where you are in your career.
The “Total Rewards” that you receive as an employee of Colors & Effects goes way beyond a paycheck. In addition to your base salary and incentive program, you receive a competitive array of health and insurance benefit choices that typically represent a significant portion of your overall compensation. You also have retirement benefits that include competitive company-matching contributions to help you save for the retirement you’ve been dreaming of, and much more.
Finally, we know that life is about more than work, which is why we offer flexible work options that can be designed in partnership with your manager to meet the needs of the business and your personal needs.
Come join us on our journey to create solutions for a sustainable future!
Shine With Colors & Effects! Do You Have What It Takes?
Bachelors Degree OR high school diploma with 10 years of customer service/ account management/ supply chain experience.
Computer proficiency with Microsoft Office suite of products (Excel/Word) and web-based applications.
Demonstrated ability to handle multiple PC applications.
Ability to interact with the customers in a helpful and friendly manner and to understand customer needs.
Ability to work well in a team environment.
Ability to set priorities and manage time in a dynamic work environment.
Excellent oral and written communication skills.
Strong problem-solving skills.
Degree in supply chain management, logistics, or another business-related field. Knowledge and understanding of supply chain process, materials planning, or sales.
Knowledge and/or skills in SAP.
Developed business acumen.
Knowledge of Non-Conformance Management (NCM) process.
Solid understanding of consignment, VMI and customer portals, and eCommerce.
Do you have or are you working towards your APICS certification? Great!
If you have the ability to read, write, or speak a foreign language, that is a plus.
Job: LOSC - Logistics, Supply Chain & Customer Service
Organization: G-EDP/GXN-Customer Service Management NA-63018902
Title: Customer Experience Specialist
Requisition ID: 1901880