BASF Customer Care Account Representative (Wyandotte, MI) in Wyandotte, Michigan

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2016. Come join us on our journey to create solutions for a sustainable future!

Where the Chemistry Happens…

We are seeking a Customer Care Account Representative.

Your primary responsibilities will be to:

  • Listen. Understand our customers’ needs, share them with BASF colleagues, and work together to make a difference.

  • Anticipate. Be proactive and help our customers before they ask.

  • Be consistent. Show one BASF to our customers at every touchpoint – be responsive, professional, and focused on delivering what we promise.

  • Make it easy. Think about the customer. Do your part to ensure that, at the “moment of truth”, we can answer: Is the product available? When can I get it? What’s the price? And keep our promises.

Customer Care Account Representative (1801602) – Wyandotte, MI

You will develop business relationships and implements creative solutions for our customers and our internal business partners. This position reports directly to a Hub Manager.

Formula for Success: You Will…

  • Deliver a high-quality customer experience through your interactions with our customers.

  • Be a critical part of a Customer Care Team that manages execution and delivery of the customer experience via the order fulfillment process. You will follow work processes to meet business demand and customer needs. This includes order to cash, processing, exception and discrepancy handling and reporting in SAP, as well as credit block resolution.

  • Serve as the accountable party to our customers through close collaboration with supply chain, product management, sales, operations, and various other units within the company.

Create Your Own Chemistry: What We Offer You…

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

Ingredients for Success: What We Look for in You…

  • High School diploma or equivalent with at least 4 years of relevant work experience in lieu of degree OR Bachelor's degree with at least 6 months of relevant work experience

  • Computer proficiency with the Microsoft Office suite of products (Excel/Word), web-based applications, and ability to handle multiple PC applications

  • Ability to interact with the customer in a helpful and friendly manner and to understand customer needs

  • Ability to work well in a team environment

  • Ability to set priorities and manage time in a dynamic work environment

  • Strong oral and written communication skills; strong problem-solving skills

  • Ability to speak multiple languages is a plus

Job: LOSC - Logistics, Supply Chain & Customer Service

Organization: G-FSO Supply Chain Services

Title: Customer Care Account Representative (Wyandotte, MI)

Location: MI-Wyandotte

Requisition ID: 1801602