Job Information

BASF Customer Care Account Specialist in Wyandotte, Michigan

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

At BASF , we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We achieve this through our commitment to continuous improvement and operational excellence, which gives us the opportunity to set and deliver on ambitious, long-term goals.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. This allows for our employees to innovate and generate new ideas, put them into action, and gain insights from them to further advance our collective expertise.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Large Employers in 2021. We strongly support the spirit of collaboration through effectively involving team members and colleagues from other relevant units when developing and executing strategies and projects. Come join us on our journey to create solutions for a sustainable future!

Customer Care Account Specialist (2201540) – Wyandotte, MI

Where the Chemistry Happens

We are seeking a professional to serve as the BASF primary point of contact for managing customers relations. You will communicate with confidence and react quickly to customers. Our Specialists are problem-solving solution providers for our customers and business.

Formula for Success

  • Leveraging your education and customer service/supply chain experience, you will effectively and efficiently manage our order to cash process activities, remove obstacles that may impact customer requirements, and BASF’s ability to satisfy them.

  • Applying your strong problem-solving skills, you will support training, troubleshooting and offer solutions to customers.

  • Your SAP proficiency including material availability (ATP), allocation and transportation planning processes will be essential. Further, experience with Microsoft Office suite of products (Excel/Word) and web-based applications is strongly preferred.

  • Demonstrating your ability to act as a liaison for customers and external service providers, you will work with business, operations, planning, product managers and transportation partners to meet customer demand.

  • Exercising your ability to work well in a team environment, you will understand raise awareness to situations where a resolution requires cross functional coordination.

  • Your ability to set priorities and manage time in a dynamic work environment will be critical as you effectively manage more complex customers and timelines as you develop in role.

  • Knowledge of Non-Conformance Management (NCM) process will be a valued asset including investigation and reporting.

  • Your excellent oral and written communication skills will serve our business well to ensure internal and external partners receive transparent and timely communications.

Create Your Own Chemistry: What We Offer You

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.


Job: SALE - Sales

Organization: N-CMN-Monomers North America-63000661

Title: Customer Care Account Specialist

Location: MI-Wyandotte

Requisition ID: 2201540