Job Information

BASF Customer Care Team Lead - PM (Wyandotte, MI) in Wyandotte, Michigan

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We achieve this through our commitment to continuous improvement and operational excellence, which gives us the opportunity to set and deliver on ambitious, long-term goals.

We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development. This allows for our employees to innovate and generate new ideas, put them into action, and gain insights from them to further advance our collective expertise.

And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2017. We strongly support the spirit of collaboration through effectively involving team members and colleagues from other relevant units when developing and executing strategies and projects. Come join us on our journey to create solutions for a sustainable future!

Customer Care Team Lead (1900843) –Wyandotte, MI

Wherethe Chemistry Happens

Each customer, each person, and each relationship counts at BASF. As the “face of BASF,” our dedicated Customer Care Team is a direct extension of our values. The team is our problem solving and solutions champion. They communicate with confidence, react quickly, and collaborate with customers to deliver winning results and exceed expectations.

We are seeking a professional like you to be responsible for the supervision of five to seven Customer Care Account Representatives (CCARs) while still maintaining order fulfillment responsibilities. You will aid in the development of the Customer Care team to ensure we are meeting and/or exceeding the expectations of our customers. You will have a solid understanding of the overall PM organization strategy, how the order to cash process fits, and be a key contributor for development of internal KPIs and goals and objectives focused on execution and continuous improvement.

This is an excellent opportunity to demonstrate your business acumen and thorough knowledge of customer order to cash processing/order management. You will utilize your computer proficiency in Microsoft Office and SAP or other ERP system experience and your ability to communicate, analyze, and present data efficiently to a variety of audience types. Lastly, you will also have the opportunity to show your robust data analysis and strategic decision making abilities.

Formula for Success

  • Leveragingyour educational and professional background in CustomerCare, Supply Chain, IS, Sales, or in a commercial role, you will supervise the day-to-day and talent management activities offive to seven CCAR/Ss and have responsibility for order confirmation/materialmanagement, and communication between customers, business units and supplychain partners.

  • Demonstrating your proficiency intime management and prioritization of responsibilities, you will collaborate,audit, and manage workload distribution to ensure proper execution of the orderto cash and supporting processes.

  • Your adaptability and positiveleadership during change management situations, including ever changingworkload requirements, will be essential as you provide backup support for theCustomer Care Manager.

  • Utilizing your robust problem-solvingskills, you will identify, resolve and successfully close sensitive and/or highrisk issues that may impact the customer or BASF.

  • Yourproven organizational skills will be beneficial as you recognize, drive, andimplement efficiencies within a team environment.

CreateYour Own Chemistry: What We Offer You

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.

Job: LOSC - Logistics, Supply Chain & Customer Service

Organization: PM/CNC-Customer Care-63000904

Title: Customer Care Team Lead - PM (Wyandotte, MI)

Location: MI-Wyandotte

Requisition ID: 1900843